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FAQ

Questions on Registration

What is the difference between a Grouvly Club Member (Free) and a Grouvly VIP Member (Paid)?

When you become a Grouvly VIP Member, we would actively be matching you and setting you up on dates with compatible members throughout your Membership with us.

As a Grouvly Club Member, your membership is free, but mostly passive. We will only set you up on a date when we have a mutual match between you and a VIP Member.

How do I become a Grouvly Club Free Member (Free)?

Start by completing a short profile on www.grouvly.com/register. The more you tell us about yourself the better we can understand you and find a person that is compatible with you. Remember to upload a great picture of yourself!

Our matchmakers will contact you within 2 working days to arrange a complimentary 20-minute video call to get to know you, and give you an introduction to Grouvly! For any other assistance, you may also reach out to us at hello@grouvly.com.

How do I become a Grouvly VIP Member (Paid)?

First, register as a Grouvly Club Member (Follow instructions from Question 2). Following that, log into your account and click “Become A VIP Member” and upload the front and back of your National ID. A matchmaker will contact you within 2 working days to assist with your membership upgrade.

Why do you need my National ID?

As Grouvly is SDN accredited, all our members have to go through a Marital Status check to make sure that they are legally single. This check requires your National ID.

Will My Profile Information Be Made Public?

No. Your information will NOT be made public. All your information is private and confidential. No one, other than the Grouvly Matchmakers, will be able to view your profile.

How Many People Are In Grouvly’s Database?

We have over 2,000 members in our database in Singapore, and we are growing rapidly every day! Unlike online dating platforms that have millions of users who are inactive or fake, our database has been vetted through and all of our users are real people who are looking for someone special.

I have some more questions, can I speak with a matchmaker before starting a profile?

Please do read through the FAQ here. If your question is not here, you may reach out to us at hello@grouvly.com and have your questions answered before starting a profile.

I am separated, but I’d like to start dating, can I join Grouvly?

Grouvly is an SDN Accredited Agency. As mandated by SDN, all our members must be legally single, widowed, or divorced.

General Questions on Grouvly

What Does Grouvly Do?

Grouvly provides matchmaking services for awesome individuals looking for someone special.

What Is Your Success Rate?

We’re happy to report that 80% of the first dates we send our clients on go fantastically well! Here at Grouvly, we focus on giving you the best first match. Whether or not it becomes a relationship is in your hands!

There Are So Many Other Dating / Matchmaking Companies Out There. What Makes You Different?

As a smart consumer, ask yourself what is important to you – quality, credibility, honesty, ethics, processes?

Here are some questions to ask yourself when shopping around -

  1. Do you prefer to work with 1 professional from beginning to end or are you ok being passed around from staff to staff?
  2. What kind of questions is the consultant asking? Does it feel like a positive experience? Do you feel like they are too eager to close the sale?
  3. Do they use algorithms in their matching? How does this algorithm work? If you’re paying for an algorithm to understand you, then ask why you should be paying premium prices. Know what you’re paying for.
  4. Read through reviews online. The presence of multiple negative reviews about a company raises major red flags about their practices.

Ultimately, choose a company that you feel that you can trust, has your best interests at heart, and is willing to go the extra mile to find that special person for you.

Is This Only For People Who Are Looking To Get Married?

Whether you are just looking for a relationship, or have marriage as a goal, Grouvly connects you with someone who wants the same things as you. However, we absolutely do not facilitate casual flings and hook-ups.

Why Does Matchmaking Work?

Most of the time when you’re looking for a partner, it is on impulse and chance, and based on your current emotional state. Matchmaking works because you have a trained professional who has learnt about your past relationships, habits, fears, insecurities, family history, goals, desires and they’re out there actively looking for someone compatible for you – regardless of your current emotional state. They also screen and interview all your matches for you before you meet them. Lastly, they support you and cheer you on throughout the dating process! Having a matchmaker by your side is the most effective way of setting yourself up for success.

Do You Guarantee Marriage / Long Term Partnership?

Matchmaking is all about finding a good match for you. Building a relationship takes time and effort. We can definitely find you a great match, and teach you the skills necessary to build a long-term, healthy, and happy relationship. However, it is impossible for us to guarantee that you will end up in a Marriage or Long-Term Relationship, as that outcome solely depends on you and your actions.

How Do You Choose My Match?

We match you based on your values, personality, desires, lifestyle, and goals. The process is very detailed and complex as people don’t fit into neat little boxes, but rest assured that all matches are handpicked and approved by an emotionally intelligent and skilled Matchmaker. We pride ourselves in running an ethical and honest business. If we don’t feel that we can find someone that matches your requirements, then we would not want to take your money and not provide you with a good match.

Matchmaking Seems Like Such An Outdated Practice In The Age Of Technology. What Makes You So Certain That It Works?

There’s no doubt that technology is very advanced and will continue to advance, yet the one challenge that we face is the ability to teach computers human values and emotional intelligence.

Yet, in finding the right partner, this is the aspect that is the most important.

While one might think that matchmaking is an outdated practice, it is the most effective way of setting yourself up for a success. (See above question – Why does Matchmaking work?)

How Is Matchmaking Different From Online Dating?

Online dating is where YOU do the browsing, self-introduction, chatting, filtering, following up, and setting up of the date. It’s boring, repetitive, time-consuming, and most of the time, it goes nowhere.

On top of that, you’ll also spend an average of 2 hours of your time on each date that you get from a dating app, even if you don’t like him/her, just to be polite. Think of all the time you’re wasting!

Matchmaking is where WE do all that work for you, and you just need to tell us what you are looking for, sit back, relax, and wait for the curated matches to start rolling in. On the day of the date, just show up and have a great time! Easy peasy!

Isn’t Dating A Numbers Game?

There are many people who think that dating is a numbers game and that you need to slog through browsing thousands of profiles to find that someone special. We don’t agree. We believe that there is a smarter and better way that ensures that you’re meeting the right people from the start.

Any Tips To Help Me Get The Most Out Of My Experience With Grouvly?

Let’s start with the easy ones – come with an open mind, open heart and most importantly, a sense of adventure and possibility! Matchmaking is going to feel different than online dating because it is different. Whether you’re here to get advice from a professional about how to date better, or here to find a partner for life, you’ll find what you’re looking for here.

p.s. We are out there promoting YOU every day! So, if you treat us like you would a friend, are open and honest with us, and present your best self to us, it’ll be much easier for us to find dates for you! We are your matchmaker, your wingman and your friend. We will do everything we can to find someone compatible with you.

Questions on Memberships

Why Should I Try Grouvly?

Perhaps you’re tired of online dating. Perhaps you have no time to go through the process of meeting someone and then spending months before finding out if the person wants the same things as you. Perhaps your social circle is small. Perhaps you’ve not been meeting other quality, relationship-minded people. Perhaps you’ve always found your own relationships but they’ve always turned out badly. That’s where we come in! Our approach is great for single people who don't have the time to do all the searching, screening and planning.

How Much Do You Charge?

Traditional Matchmaking companies are often very good at what they do, but many charge over $10,000 for their memberships, making it highly inaccessible to most people.

Dating Agencies, on the other hand, often give their clients poor matches made by their algorithms. Yet, many still charge upwards of $1000 per date, packaging it with other add-ons that make you feel that you're getting more for what you're paying. At the end of the day, you're still getting matches that have been generated using algorithms.

At Grouvly, we're determined to make Matchmaking more affordable and accessible to everybody. We believe in the value of true Matchmaking (without using algorithms) and its ability to help millions of people find real love.

Our most basic Matchmaking memberships start from $1800. Coaching is provided at an additional cost, and only to clients who need it.

You can choose to have the full suite of services, or only what you really need – you’re in control.

Can I See Their Picture Before Going On The Date?

No. We firmly believe that love happens when you least expect it. We have seen, time and time again, how people fall in love with the person that they least expected to fall in love with. The doors to Love opened the moment they decided to trust the process.

Even though you will be set up on blind dates, rest assured that when we suggest the match to you, we will strongly consider the type of look you find attractive, and we will also explain the reasons why we think you are compatible. Remember, we are on YOUR side, we don’t want you to have a bad date either!

How Are Introductions Made?

You can be introduced to your match over coffee, lunch or dinner. You can also be introduced to your match at a neutral place and then decide where to take it from there. You decide, and we’ll make it happen!

How Will You Know If There Will Be “Chemistry”?

We won’t know for sure if there will be “chemistry”, but we will often have a good hunch. We will also be able to know if you have similar values, lifestyle, goals and personalities. We cannot manufacture “chemistry”, but in our experience “chemistry” is a combination of excitement, flirty tension, conversation, fun, laughter, playfulness, compliments, curiosity and most importantly respect.

p.s. Everyone feels “chemistry” differently, but if you only accept one specific type of feeling to determine if there is potential connection, then you’re closing yourself off to all the other possibilities of relationships that start with a different feeling.

I Don’t Want To Meet Anybody That _____. Is That Possible?

Yes, you can certainly list your deal breakers. And we will certainly try to take all your deal breakers and preferences into account. But at Grouvly, we firmly believe that love often happens when you least expect it. Rest assured that we take our job seriously and will not set you up unless we are convinced that there is a potential connection.

Can I Decline A Match That You Have Suggested?

Yes, you can.

Can I Have 1 Free Date?

At Grouvly, we’re here to help! We understand that this could be a little different than what you’re used to. So, there is a way where you can try out the service before committing to a paid membership.

Just sign up to be a part of our Grouvly Club (which is Free!), then we will set you up when we have a member who is looking for someone like you!

What Do I Get As A Grouvly VIP Member?

If you decide to join us as a VIP Member, your experience formally begins when you connect with us to discuss your dating history and preferences. We'll identify your priorities before we start the search process for you. While you're off doing what you do best, we will be busy behind the scenes, identifying possible matches and personally screening potential candidates. When the choice is made, we'll schedule a date to introduce the two of you. Afterwards, we'll get feedback from each of you to find out how it was, and to refine the search going forward. It's a simple process that we repeat until you're interested in pursuing a relationship with one of your matches.

I’ve Been Scouted To Go On A Date With A Client. If I Agree, Does It Mean I Have To Be In A Relationship With Her/Him?

No, of course not. While our clients are relationship-minded individuals, they also understand that it takes time to get to know somebody before you decide if you want to be in a relationship. Take this as a chance to meet people outside of your social circle. Give each other the chance to get to know each other – ask questions about your childhood, about your travels, about what makes you happy etc. Don’t worry about awkward silences – they are perfectly normal. Just focus on being pleasant and having a good time. Have fun!! Don’t feel pressured to exchange numbers immediately after the date. We will call you after the date to see what you thought about each other and if you’d like to see each other again. Then if you didn’t get the chance to exchange numbers after the date, we will pass your contact to each other.

To guys: If the ladies aren’t sure about passing you their contact immediately after the date, it’s okay. It doesn’t mean that they’re not interested. Don’t be upset or hurt. Sometimes they just need time to feel comfortable.

To the ladies: Ladies, even if you give your contact to the guys after the date, it doesn’t mean that you’ve agreed to be their girlfriend. They’re just asking because they enjoyed your company. Just like in all relationships, you start as friends first. Also, if they forgot to ask for your number, it doesn’t mean that they’re not interested. Sometimes, they can be forgetful.

Please respect our client’s privacy and refrain from asking about their membership with us – how much they have paid or how many dates they have been on. You can talk to us if you’re curious about membership plans.

In general, just like in any first meeting – be pleasant, have fun and be respectful while learning more about the other person you’re meeting.

How Do You Find People to Match Me With?

We have scouters who are working hard to recruit people onto our database. Our scouters are well connected individuals who have extensive networks in various circles. They go through their own network and attend various events and activities to find eligible singles. They approach people wherever they go, including using dating apps to expand their reach. When our scouters find eligible singles who are open to being matched, we’ll make sure these eligible singles pass through our screening process including a LinkedIn verification and an interview before they can be considered a potential match for you.

Questions for VIP Members

Can I get a refund if I’ve changed my mind?

We have a 3 day free look period in which you can reconsider your decision. We’ll refund you the fee you’ve paid minus the 20% admin fee.

See .

How often will I receive a date?

On average, we can set you up on 1 date / month, but this is completely dependent on your criteria and deal breakers! The more flexible and open minded you are, the more dates we are able set you up on! It could be 1 date every 2 weeks or even 1 date every week! It all depends on your criteria and deal breakers!

I’ve found my Match! We are now in a relationship. What can I do with my remaining dates?

Congratulations! We’re glad that you’re in a relationship and would be happy to convert your remaining dates into coaching sessions so that your relationship is on the right track!

What if the date did not meet my expectations?

We’re sorry to hear that the date was disappointing. Please reach out to your matchmaker to explain the situation, and your matchmaker would be happy to help. We take client satisfaction seriously and will do whatever we can to help/improve the situation and the following dates.

Date Night Questions

How will Grouvly set up the date?

We will ask you for your availability then arrange for a place for the both of you to meet.

I am not feeling well / running late. What should I do?

We all lead busy lives, and time is extremely valuable. As such, please respect your match’s time and be punctual for your date. Should there be any reason that you are unable to show up for your date, or if you will be late, please contact your matchmaker and she will inform your match.

To ensure that no one flakes out at the last minute, we do impose a Late Cancellation and No-Show Fee.

What should I remember to do on the date?

Show up presentably. Check your hair, face, clothes, shoes. Pop a mint. Put some deodorant. Put on a big smile. Learn about the person sitting across from you. Share about your day, dreams, experiences. If you enjoyed your time and would like more time with them, ask them for their number! (Girls can ask too!)

We are in charge of making the best introduction possible. You’re in charge of making sparks fly!

How To Have An Awesome First Date

Meet each other with an open mind. Hopefully you’ve had enough sleep the night before. Smile. Dress to impress. Pop a mint. Check how you look in the mirror. Smell nice. Talk about what you’ve been reading/watching/doing etc. Listen when the other person is talking. Smile.

Don’t be afraid to cut it short, the best first date is when you leave them wanting to know you more.

Safety First.

Last but not least, please make decisions that prioritize your own safety. If we find out that you’ve been inappropriate, disrespectful or conducting yourself in a manner that is hurtful to others, we reserve the right to terminate your membership without a refund, and reveal your details to the authorities.

Still have more questions?