FAQ's

Frequently Asked Questions

  • Yes, we use Facebook to ensure we connect you with real people who share similar interests and also to make sure you don’t already know the other group.

    Don’t worry, Grouvly will never post anything to your Facebook!

  • You will receive an email from our concierge with a confirmation of your membership. We will not make any charges to your card until we accept your application. If you get a confirmation, you can plan a Grouvly night right away by signing up in our page. If you already asked and paid for a Grouvly night in the process of application, along with your confirmation email, you will receive your Grouvly night details or information about the next steps.

  • We use your Facebook profile and a few key information in your application to pick a group you will have fun meeting over a few drinks. We want you to have a different and fun night getting to know interesting people.

  • The waiting list is between 1-2 weeks

  • This is the information we will have access from your Facebook profile: Photos, location, work and education history, interests, likes and list of friends. This information will be only use to find you a match for your Grouvly night.

    Check our Privacy Policy if you have extra doubts about this subject.

  • For each Grouvly, girls pay SGD16 / HKD100 each, and guys pay SGD24 / HKD150 each. We ask you to pay upfront mostly because it helps to prevent no-shows. Everyone can pay their own share, or you could choose to pay for your friends. If your friends do not provide their credit card details before the Grouvly, we will charge you card for their share and you can square up later.

  • Your card will be charged at the time you book your Grouvly. When your friends log in to pay, their fees will be refunded to you. The fee includes one standard housepour and a meeting with another group set up by the Grouvly team.

  • Grouvly accepts a wide range of credit card payments through PayPal express checkout. They are: MasterCard, Visa, PayPal.

  • On the morning of your Grouvly, we will reveal the venue, and send you the details by email. We bear in mind your location and preferences in order to choose the best venue for you and your group.

  • No, there’s no need for it. We do all the hard work for you. We will set up everything for you and all you have to do is show up!

  • Oh no! As you can imagine, being on the other end of a cancellation is no fun. So if you can avoid this, please do. You won’t regret it!

    If for some (epic) reason you really need to cancel and it is absolutely unavoidable, please notify us at least 48 hours before your Grouvly and you will be refunded.

    If you do need to cancel last minute (less than 48 hours in advance), you will need to either:

    Out of respect for the other group who have made time for this, we would also put you in touch with them so that you can personally explain the situation. No refunds will be given for cancellations less than 48 hours in advance.

  • This is extremely rare, but also something we do not take lightly. If this should happen to you, we’ll give you a full refund. Since you're already out with your friends, go ahead and enjoy your night anyway!

  • All information you share with us is held with strict confidentiality, but if you ever decide to delete your account, you may email us at hello@grouvly.com.

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